Crystal Drop support

Published by Yisgav Rotem (YISVARO). This page is for Crystal Drop only. Crystal Calm has its own support page.

Report a problem or inappropriate ad

Include “Crystal Drop”, app version, device model, iOS or Android version, world or level, what happened, and whether an ad or booster was involved. A screenshot may help; remove personal information first. For an inappropriate ad, describe the creative and approximate time, and use the ad’s own reporting control where available. Never click an ad just to investigate it. Do not send passwords, verification codes, payment details or other secrets.

Saved progress and boosters

Progress and settings are stored locally on your device. Booster balances and earned/spent totals persist across levels and relaunches; initial stock is assigned only once. Optional rewarded ads are designed to offer five stored uses of the selected exhausted booster after Google’s earned-reward callback. Cancellation before earning, no-fill or errors do not grant a new reward. No ad automatically uses a booster. Some stages award one use for a qualifying merge chain.

Clearing app storage or deleting the app can remove progress and boosters. There is no developer server save to restore. Device backups are separate and are not a guaranteed recovery service.

Advertising and privacy

Crystal Drop uses Google AdMob and Google User Messaging Platform (UMP). Between-level ads are designed for deliberate level transitions, not aiming, launch, loss or resume. Child and unknown-age profiles use child-directed, non-personalized ad requests with TFUA set. If offline or an ad is unavailable, play continues without that ad and without its reward.

Read the Crystal Drop privacy policy for details on local records, Google SDK data and support correspondence. This page has no contact form.